Order Changes & Cancellations

We dispatch orders quickly from our Sunshine Coast warehouse. Because of this, we cannot guarantee changes or cancellations once an order has been placed.

Can I Change My Order?

Once your order is submitted, it transfers into our warehouse system for picking and packing. When an order has been assigned to a team member, it is locked for editing.

We are unable to guarantee changes to:

Items ordered
Quantities
Shipping details

Can I Cancel My Order?

If your order has not yet been dispatched, there may be a short window where cancellation is possible. This cannot be guaranteed, especially once the order has moved into the warehouse system or has been allocated to a team member.

Administration fees may apply to cancelled orders to cover payment processing fees and administration time required to complete the refund.

Once an order has been dispatched, it cannot be cancelled. You will need to follow our returns process.

Need to Contact Us Quickly?

If you have made an error, contact us as soon as possible with your order number. We will do our best to help, but changes are not guaranteed once the order has entered our warehouse system.