Postage Information

Estimate Shipping Times - after warehouse processing

Q. How much does shipping cost?

 

Q. When will my order be posted?

 

Q. When will my order arrive?

 

Q. I have an urgent order can you dispatch that today?

 

Q. What is "Authority to Leave"?

 

Q. Can I collect from your store?

 

Q. Do you ship internationally?

 

Q. Is insurance included?

 

 

 

Australia Post - Regular Road

Economical Road Service around Australia

Can be slower than other methods we offer 

Charges apply for items returned for wrong address, not collected or able to be delivered

$12.50 each box
Australia Post - Express Post

Overnight delivery within the Australia Post overnight network.

No compensation or refunds if the order is not delivered on the next business day. 

Note some areas are not in the express post network.

Charges apply for items returned for wrong address, not collected or able to be delivered 

$12.50 each box
TNT Australia

 Fast Delivery

Great prices for large bulkier orders

Not suitable for fragile items such as mirrors, glassware, wax candles, charger plates

Fragile Tape is not available with this service

There is no insurance cover or refund at all for any items damaged

Charges apply for items returned for wrong address, not collected or able to be delivered 

This is the full amount of initial shipping plus an administration fee

 

Aramex (Fastway)

Budget Carrier, normally reliable and fast service to major metropolitan areas. 

Patchy service to regional areas, WA, NT and Tas

Charges may apply from some states for an incorrect address or returns due to none delivery

 

 

How much does shipping cost?

Postage is calculated on whichever is greater from the actual weight or cubic volume, this is the same across all carriers. Our website will calculate the postage for your order when you enter your postcode on the cart screen. The postage charges are direct from the carrier, we do not charge you any additional amount except what we are charged to post your order to you.

 

When will my order be posted?

If your Express order (Express post or TNT overnight) is received before 8 am it will be posted the same day, except for large or bulky orders such as arches.

For regular freight orders most are processed and passed on to the delivery company within 24hrs of receiving your payment, there may be exceptions during peak wedding periods, Christmas holidays or for larger bulkier order such as arches etc. The advertised postage times shown in checkout are approximate only and do not include our 24hr processing time.

 

I have an urgent order can you dispatch that today?

If your order is urgent it must be placed on our website before 8am QLD time for dispatch same day any orders after this time may not be processed until the next business day. 

 

What is authority to leave?

Authority to leave means that your package you are not required to sign upon delivery. This is great for people who are often at work when the postman/courier arrives, as you do not need to be home for delivery as the parcel would be left at your door or another safe place. If you Choose "Authority to Leave" at checkout WWS will not be held responsible for any parcels which are lost/stolen/thrown over a fence and damaged/destroyed by your puppies teeth. If you live in a gated complex or unit block we do not advise this method of delivery. 

 

When will my order arrive?

Our website will calculate the approximate transit times to your location for you in the shopping cart and checkout pages. Just add the items to your cart and enter your postcode on the cart screen. Please remember the postage times shown in the checkout do not include our 24hr processing time and are approximate only. These times are what we normally see from our carriers to your postcode however we are not the delivery company and cannot control how fast they get the order to you if something does go wrong. 

 

Can I collect from your store?

Unfortunately, we are not able to offer a collection service at our Nambour warehouse.

 

Do you ship internationally?

We currently only ship to New Zealand and the PNG and the Pacific islands. International freight charges are displayed at the checkout if there are no options for your country we do not ship to that location or one of the items in your cart is too bulky such as arches to be sent via air.

Depending on your own countries rules and regulations you may be required to pay import taxes and duties on your order once it enters your country. We are legally required to accurately describe the value and contents of the parcels we send internationally. We cannot and do not falsify the details on customs forms or invoices, eg: Supply a lower purchase price or mark as a gift.

 

Is insurance included in the postage cost?

Your order will be fully covered for damage or loss in transit with the following 2 exceptions