Postage Information

 
Most orders are processed and passed on to the delivery company within 24hrs of receiving your payment. 
 
Warehouse Operating Dispatch Hours
6am - 1pm
Due to our location, our mail collections are quite early. This allows your order to arrive into Brisbane to be sorted with Brisbane mail that evening saving a full day delay. Our order cut of time for all orders is 8am, if you do have an urgent order please see our urgent order information sheet
 
Aus Post -  Collections at 8.30 am and 11.30am only
Sendle - 1 collection daily at 12pm
TNT - Collections at 9am and 12.30pm daily
 
Australia Post - Regular Road Econimical Road Service around Australia
Australia Post - Express Post

Over night delviery within the Australia Post

overnight network

Sendle Australia Uses a combination of Fastway and Couriers Please
TNT Australia

Great for larger sized orders. 

Not suitable for fragile items, we are unable to use 

fragile tape with this method of shipment.

No cover for damage of any items in transit, we recommend 

our insured method of freight.

TNT Overnight Express

Good value overnight air freight for all sized orders.

Overnight delivery to most major areas.

Outside of major centre is an additional day

Not suitable for fragile items, we are unable to use 

fragile tape with this method of shipment

No cover for damage of any items in transit, we recommend 

our insured method of freight.

TNT Time Critical

Anything time critical

- Next day delivery by certain time

- Fastest possible delivery

- Saturday & Sunday Delivery

You will need to contact us by phone to request pricing 

for these premium services.

Not suitable for fragile items, we are unable to use 

fragile tape with this method of shipment

TNT International

Fast international service to most locations. We do not

ship to the USA/Canada/and some african countries.

Delivery charges do not include customs duties in

your own country

WAREHOUSE 

PICKUP

Collection or shopping from our 

distribution warehouse

We currently do not offer instore pickups or purchases 

from our distribution warehouse

 

Postage Charges :  

Postage is calculated on whichever is greater from the actual weight or cubic volume, this is the same across all carriers.

To receive a postage quotation:

  • Add the items to your cart
  • Click on view cart 
  • Enter your postcode and the postage pricing will update for you. 

Delivery Time Guide

Once we dispatch your order from our warehouse delivery times will vary dependent on your location. 
These times below are the average times available, for Aus Post add an extra day.

  Metro Regional
QLD 1-2 Days 2-5 Days
NSW 1-2 Days 3-6 Days
Vic 2-3 Days 4-6 Days
SA 3-4 Days 5-7 Days
Tas 5-7 Days 8-10 Days
WA 6-8 Days 8-10 Days
NT 5-8 Days 8-10 Days
 

 

International Purchases

If you are an international purchaser, GST will not be applied to your invoice. We ship to most countries with the exception of the USA, Canada and some African countries. Import Duties are not included in your order costs.

We state a delivery time at checkout which is the time it takes the parcel to reach your own country. Delivery times may vary greatly due to customs intervention.  We cannot be held responsible or refund on delay caused by customs delays in your own country.

Customs departments in your own country may charge a process fee, tax and import duties. These are not included in the postage price of your order.

We do not offer an insured service for loss or damaged to international locations, we do not recommend fragile items be shipped outside of Australia.

 

Insurance During Transit for Loss or Damage

PLEASE NOTE: All orders are supplied FOB, once the order leaves our warehouse no responsibility is taken for any loss or damage. 

We offer both insured and uninsured freight options for general & fragile items
1. If you order FRAGILE ITEMS and you do select our insured method of postage we will email you for confirmation of this descision before posting your order, this may delay our normal 24hr dispatch times
2. If you choose our insured service, a signature on delivery is require, there is a $10 excess per claim and we do require full photographic evidence of any damage. We must receive one photograph showing all damaged bases in the one photo. If multiple styles each style of glasswear in a seperate photo. If you cannot provide a photograph as requested we cannot lodge your insurance claim.

3. A refund will be provided for the damaged item. We do not resend these out to you.