Postage Information

 

At Wedding Superstore, we understand that receiving your order in a timely manner is essential for a seamless shopping experience. We are committed to providing efficient and reliable shipping services to ensure your items arrive promptly and in excellent condition.

Processing Time: Once your order is successfully placed and payment is confirmed, our dedicated team will promptly process your order. Please allow 1 business day for order processing before shipment.

Shipping Methods and Delivery Time: We offer reliable shipping options at checkout to cater to your specific needs. The delivery times vary depending on your location and the shipping method chosen during checkout. Here are the estimated delivery timeframes:

Standard Road Freight with Couriers Please or Aus Post

Brisbane, Gold Coast, Sunshine Coast, Toowoomba: 1 - 2  Business Days

Sydney, Newcastle, Central Coast, Woolongong: 2 - 4 Business Days

Melbourne, Geelong, Ballarat: 3 - 5 Business Days

Adelaide: 4-6 Business Days

Perth: 5-8 Business Days (Couriers Please may be up to 20 business days)

Tas & NT: 6-10 Business Days (Couriers Please may be up to 20 business days)

Please keep in mind that the estimated delivery time is provided as a guideline and may be subject to unforeseen delays caused by external factors beyond our control. We work diligently to minimize any disruptions and keep you informed throughout the shipping process.

Regional and outer lying rural metro areas: Aus Post is recommended Couriers Please may take up to 20 business days to their areas. 
Couriers Please is not recommended for regional, outer rural metro areas and gated communities such as apartment or unit complexes.

Express Post: Currently, Australia Post does not offer guaranteed overnight express post. The service is offered as fasted available, the packages still travel by air however stated transit times are 1-3 business days. Experience is most arrive the next day but occasionally a delay may happen.

Order Status and Updates: We believe in transparency and keeping you informed about the status of your order. After placing your order, you will receive email notifications at various stages, including order confirmation, shipment tracking details, and delivery confirmation. Additionally, you can log in to your account on our website to view the status of your order.

Tracking Your Shipment: We understand the importance of tracking your order and knowing its progress. To track your shipment, please use the tracking number provided in your shipping confirmation email.  Please ensure that the tracking number is entered correctly to retrieve accurate information about your shipment. If you have any questions or require assistance with tracking your order, please don't hesitate to contact our customer support team. We are here to help.

Shipping Costs: The shipping cost for your order will be calculated during the checkout process based on the total weight and volume of the items combined with your location. We strive to offer competitive shipping rates without compromising on the quality of service.

International Shipping: Currently, Wedding Superstore ships within Australia and New Zealand only. We do not offer international shipping to other destinations at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any further questions or concerns regarding our shipping policies, please refer to our Frequently Asked Questions (FAQ) page or reach out to our customer support team for personalised assistance. We are dedicated to providing you with a seamless and satisfying shopping experience.

Drop/Blind Shipping: 

We DO NOT offer drop shipping services at all. If you choose to dropship, please be aware of the conditions outlined below

  1. We are not held responsible for loss or damage in transit. No claims for as such will be accepted from you.
  2. If there is a packing error, missing items etc we will take no action on this as the information comes from a third party and you cannot verify that in person. You will need to get the item back yourself and inspect it then contact us.
  3. We will not organise return labels or carrier collections for returns for any reason including our error if you drop ship to your customer. You will be responsible for returning the item to yourself then we will organise the return from there. 

Thank you for choosing Wedding Superstore, and we look forward to delivering your dream wedding supplies to your doorstep soon!