Postage Information

Monday 29th March 2021:

We are located on the beautiful Sunshine Coast North of Brisbane. Current lockdown restrictions in Brisbane do not apply to us. Ordering and dispatch are as per normal with 99% of orders leaving within 24hrs.

If your order is time-sensitive we would recommend express postage just in case there are any minor delays at the Brisbane depots. Express goes direct from the Sunshine Coast to Brisbane Airport bypassing Brisbane sorting hubs.


MARCH 2021 - ORDER DISPATCH TIMES FROM OUR WAREHOUSE:

  • Express Orders - 24hr Dispatch, we are not offering same day dispatch at the moment. Australia Post has not postage guarantee offered, this service is classified as fastest possible and may not be overnight.
  • Standard Orders - up to 1 business day for dispatch
  • Bulky Orders - up to 5 business days for dispatch
  • Bulky Products - Arches, Flower Stands, and other larger metal items - up to 3 business days for dispatch
  • Warehouse Pickup for website orders - 9am-2pm Monday to Friday, Please wait until we notify you the order is ready, up to 2 business days.
  • In warehouse purchasing - Not available at all, we will turn you away no matter how far you travel or the urgency of the order. We are not set up to allow customers into our warehouse and we do not have any systems in place to allow checkout.

 

 
Australia Post - Regular Road

Economical Road Service around Australia

Can be slower than other methods we offer 

Charges apply for items returned for wrong address, not collected or not able to be delivered $12.50 each box

Australia Post - Express Post

Overnight delivery within the Australia Post overnight network.

No compensation or refunds if the order is not delivered on the next business day. 

Note some areas are not in the express post network.

Charges apply for items returned for wrong address, not collected or able to be delivered $12.50 each box

TNT Australia

Reliable and Fast

Fragile Tape is not available with this service. There is no insurance cover or refund at all for any items damaged, not suitable for fragile items such as mirrors, glassware, wax candles, charger plates

Charges apply for items returned for wrong address, not collected or able to be delivered. This is the full amount of initial shipping plus an administration fee

 

Aramex (Fastway)

Budget Carrier, normally reliable and fast service to major metropolitan areas. 

Patchy service to regional areas, WA, NT and Tas

Charges may apply from some states for an incorrect address or returns due to none delivery