Postage Information

DECEMBER 2020: Peak Freight and COVID Delays (recommend express post if possible)

  • Express Post - Neither Aus Post or TNT are offering guaranteed overnight delivery anywhere, both are prioritising freight and offering the fastest service they can. In most cases, this is not overnight. No refunds offered on postage charges if items do not arrive in time
  • Standard Road- There are delays across the country especially with Aus Post & Aramex
  • Bulky Products - Delays of up to 3 days for bulky products, your multi-box orders may be delivered across different days

ORDER DISPATCH TIME FROM OUR WAREHOUSE:

  • Standard Orders - 1-2 business days for dispatch
  • Bulky Orders - (more than one box) - 2 Business days
  • Bulky Products - Arches, Flower Stands and other larger metal items - up to 5 Business days
  • Express Orders - If placed before 6 am same day dispatch

TRANSIT TIMES:

These times are a guide only and not guaranteed. They can vary due to but not limited to Christmas Peak (Nov - Dec each year) and congestion delays caused by situations such as to COVID19, train derailments, bushfires, floods and truck accidents

 

Australia Post - Regular Road

Economical Road Service around Australia

Can be slower than other methods we offer 

Charges apply for items returned for wrong address, not collected or not able to be delivered $12.50 each box

Australia Post - Express Post

Overnight delivery within the Australia Post overnight network.

No compensation or refunds if the order is not delivered on the next business day. 

Note some areas are not in the express post network.

Charges apply for items returned for wrong address, not collected or able to be delivered $12.50 each box

TNT Australia

Reliable and Fast

Fragile Tape is not available with this service. There is no insurance cover or refund at all for any items damaged, not suitable for fragile items such as mirrors, glassware, wax candles, charger plates

Charges apply for items returned for wrong address, not collected or able to be delivered. This is the full amount of initial shipping plus an administration fee

 

Aramex (Fastway)

Budget Carrier, normally reliable and fast service to major metropolitan areas. 

Patchy service to regional areas, WA, NT and Tas

Charges may apply from some states for an incorrect address or returns due to none delivery