Postage Information
Our dispatch warehouse operates from 6am - 2pm. Due to our location on the beautiful Sunshine Coast 1hr North of Brisbane our mail collections are earlier in the day between 8.30-9.00am and 1.00-1.30pm, this time of collection allows mail to arrive into Brisbane early in the afternoon to allow sorting and speeds up postage time by 1 business day. For larger bulkier orders, palleted deliveries or fragile items there may be delays with dispatch
Urgent Orders:
For same day dispatch from our warehouse please submit your order prior to 8am and choose express post as your shipping method. We will try to dispatch this order same day for you however please be aware our normal warehouse processing times are 24hrs and we cannot always promise same day processing. We will however try our best to accomodate your request.
We are unable to refund express postage costs for situations outside of our control such as delayed dispatch due to warehouse, payment issues etc or issue in transit with the freight carrier.
Australia Post Express is available at checkout for extra urgent orders, express is not available on fragile items.
Postage Charges : are calculated on the greater of the weight or cubic volume of the order which is in line with all Australian Freight Carriers. To receive a postage quotation you just need to add the items to your cart, click on view cart, enter your postcode and the postage pricing will update for you
Pickups From Warehouse:
Al orders need to be placed by our website and forwarded by postage to you. We no longer offer instock pickup or purchasing
DELIVERY TIME GUIDE: Once we dispatch your order from our warehouse delivery times will vary dependent on your location.
These times are for road freight by Aus Post, Couriers Please and Fastway (Sendle), bulky or fragile orders may take longer.
| Metro | Regional | |
| QLD | 1-2 Days | 2-5 Days |
| NSW | 1-2 Days | 3-6 Days |
| Vic | 2-3 Days | 4-6 Days |
| SA | 3-4 Days | 5-7 Days |
| Tas | 5-7 Days | 8-10 Days |
| WA | 6-8 Days | 8-10 Days |
| NT | 5-8 Days | 8-10 Days |
International Purchases
If you are an international purchaser, GST will not be applied to your invoice. We ship to most countries with the exception of the USA, Canada and some African countries. Import Duties are not included in your order costs.
We state a delivery time at checkout which is the time it takes the parcel to reach your own country. Delivery times may vary greatly due to customs intervention. We cannot be held responsible or refund on delay caused by customs delays in your own country.
Customs departments in your own country may charge a process fee, tax and import duties. These are not included in the postage price of your order.
We do not offer an insured service for loss or damaged to international locations, we do not recommend fragile items be shipped outside of Australia.
Insurance During Transit for Loss or Damage
PLEASE NOTE: All orders are supplied FOB, once the order leaves our warehouse no responsibility is taken for any loss or damage.
We offer both insured and uninsured freight options for general & fragile items
Insurance Claim Rules:
1. If you order FRAGILE ITEMS and you do select our insured method of postage we will email you for confirmation of this descision before posting your order, this may delay our normal 24hr dispatch times
2. If you choose our insured service, a signature on delivery is require, there is a $10 excess per claim and we do require full photographic evidence of any damage. We must receive one photograph showing all damaged bases in the one photo. If multiple styles each style of glasswear in a seperate photo. If you cannot provide a photograph as requested we cannot lodge your insurance claim.
3. A refund will be provided for the damaged item. We do not resend these out to you.
