Postage Information

Estimate Shipping Times - after warehouse processing

Most orders are processed and passed on to the delivery company within 24hrs of receiving your payment, there may be exceptions during peak wedding periods or for larger orders. Advertised postage time are transit times only and not incusive or warehouse processing.

Larger bulkier orders such as backdrop frames, arches, bulk vases and centrepieces may take 48hrs to dispatch and are not available for same day dispatch. In the product description you will see a not under the pricing section that states how long dispatch is for those items.

Peak seasons, Easter and the Christmas/New Year period we may have slightly longer dispatch time.When this is the case a note will be at the top of the screen advising current dispatch times.

URGENT ORDERS:

Orders must be placed before 8am QLD time via express postage to enable dispatch same day. You would need to contact us for orders placed after 8am, to see if we can accommodate your order. Large bulky and fragile orders may not be suitable for same day dispatch and cannot be accepted after 8 am.

*We, however, cannot guarantee urgent same day dispatch or that something may not go wrong in transit to slow down your order. This is one of the risks taken by ordering at the last minute.

Warehouse Operating Dispatch Hours

6am - 1pm

Due to our location, our mail collections are quite early. This allows your order to arrive into Brisbane to be sorted with Brisbane mail that evening saving a full day delay. Our order cut of time for all orders is 8am, if you do have an urgent order please see our urgent order information sheet.

Aus Post- Collections at 8.30 am and 11.30am only

Couriers Please- Collections at 8am and 12.30pm daily

If there is an issue with your order our warehouse team will contact you via email, it is important to ensure you have the correct email address in your order. When we contact your via email we need a response on how to proceed within 48hrs due to space restraints in our warehouse. If we do not have that information our warehouse will make a decision on whether to send, cancel or partially refund depending on the issue. If you choose to return the order in a situation you have not contacted us back in time the return postage charge would be payable by yourself.

Insurance During Transit for Loss or Damage

General goods are fully covered against loss or damage in transit and a refund will be provided should there be evidence of loss in transit or photographic evidence of damage to items the order.
Fragile items are NOT covered by our general goods cover for loss or damage in transit. We highly recommend that should your order include fragile items that you take out the additional flat rate fee to cover those items against damage in transit. Fragile items include but are not limited to glassware, charger plates, mirror bases, vases & wax candles.

Should you have taken out our insurance cover for your fragile goods and require to make a claim for fragile items damaged we request you contact us via email. In the email please state your order number and provide a photograph of all damaged item clearly showing the damage and qty of items involved in the one photograph. A photograph of all the bases of damaged glassware etc is sufficient.
All claims for damage on general goods or insured fragile items are closed by way of a refund of monies paid for the items that are damaged.

Postage Charges

Postage is calculated on whichever is greater from the actual weight or cubic volume, this is the same across all carriers.

To receive a postage quotation:

Add the items to your cart
Click on view cart
Enter your postcode and the postage pricing will update for you.

There are times where there may be an additional postage charge required. Such times would be bulkier orders across multiple boxes or if you are ordering heavy items with soft items which cannot be packed into one box together (Mirrors & Heavy Glasswear with Silk Flowers etc). If this occurs we will contact you to discuss the additional freight charges.

Delivery Time Guides on the Product Pages and Checkout

These are a guide only given by the freight companies, there may be circumstances outside of their control that may see a longer transit time. Advertised postage time are transit times only and not incusive or warehouse processing.

	Email & Phone Support
Monday	8am-2pm
Tuesday	8am-2pm
Wednesday	8am-2pm
Thursday	8am-2pm
Friday	8am-2pm
Saturday	Closed
Sunday & Public Holidays	Closed

International Purchases

If you are an international purchaser, GST will not be applied to your invoice. We ship to most countries with the exception of the USA, Canada and some African countries. Import Duties are not included in your order costs.

We state a delivery time at checkout which is the time it takes the parcel to reach your own country. Delivery times may vary greatly due to customs intervention. We cannot be held responsible or refund on the delay caused by customs delays in your own country.

Customs departments in your own country may charge a processing fee, tax and import duties. These are not included in the postage price of your order.

We do not offer an insured service for loss or damage to international locations, we do not recommend fragile items be shipped outside of Australia.

	Australia Post - Regular Road	Economical Road Service around Australia
	Australia Post - Express Post	Overnight delivery within the Australia Post overnight network
	TNT Australia	Great for larger sized orders. Generally a cheaper method of postage for major metro areas with fast service times. Drivers must be able to deliver to a person or leave at your property, no gated units, apartment complexes etc. No redeliveries with this method. NOT suitable for items such as glassware, metal centrepieces, charger plates etc as the packages are not restrained in the TNT trucks and they do slide around and have other heavier items crash into them. TNT Will not carry packages with fragile tape so we are unable to use tape this with any TNT service. There is no insurance cover or refund at all for any items damaged.
	Couriers Please	Budget Carrier, normally reliable service to major metropolitan areas. Patchy service to regional areas as they will onforward to local parcel contractors.
	Sendle	Budget Carrier. Email support for missing parcels only. No phone support from them
	Australia Post International Services
WAREHOUSE PICKUP	Collection or shopping from our retail outlet	Yes pickups are available for local customers. Please choose the pickup option at checkout For people who are not local but wish to pickup, please enter our address as your shipping address and that will trigger pickup at checkout. 18 Blackall St Woombye 4559. Pickups are available Monday to Friday from 9am - 1pm only