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Postage Information

Most orders are processed and passed on to the delivery company within 24hrs of receiving your payment. Larger bulkier orders such as backdrop frames, arches, bulk vases and centerpieces may take 48hrs to dispatch and are not available for same day dispatch.

Warehouse Operating Dispatch Hours

6am - 1pm

Due to our location, our mail collections are quite early. This allows your order to arrive into Brisbane to be sorted with Brisbane mail that evening saving a full day delay. Our order cut of time for all orders is 8am, if you do have an urgent order please see our urgent order information sheet.

Aus Post- Collections at 8.30 am and 11.30am only

Sendle - 1 collection daily at 12pm

TNT- Collections at 9am and 12.30pm daily

 

	Australia Post - Regular Road	Econimical Road Service around Australia
	Australia Post - Express Post	Over night delviery within the Australia Post overnight network
	Sendle Australia	Uses a combination of Fastway and Couriers Please. Budget Service Transit time vary depending on location East coast capital cities 1-4 days Regional Areas, TAS, WA and NT  4-15 business days
	TNT Australia	Great for larger sized orders. Generrally a cheaper method of postage for major metro areas with fast service times. Drivers must be able to deliver to a person or leave at your property, no gated units, apartment complexes etc. No redeliveries with this method. NOT suitable for items such as glasswear, metal centerpieces, charger plates etc as the packages are not restrained in the TNT  trucks and they do slide around and have other heavier items crash into them. TNT Will not carry packages with fragile tape so we are unable to use tape this with any TNT service. There is no insurance cover or refund at all for any items damaged.
	TNT Overnight Express	Good value overnight air freight for all sized orders. Overnight delivery to most major areas. Outside of major centre is an additional day Drivers must be able to deliver to a person or leave at your property, no gated units, apartment complexes etc. No redeliveries with this method. NOT suitable for items such as glasswear, metal centerpieces, charger plates etc as the packages are not restrained in the TNT  trucks and they do slide around and have other heavier items crash into them. TNT Will not carry packages with fragile tape so we are unable to use tape this with any TNT service. There is no insurance cover or refund at all for any items damaged.
	TNT Time Critical	Anything time critical - Next day delivery by certain time - Fastest possible delivery - Saturday & Sunday Delivery You will need to contact us by phone to request pricing  for these premium services. NOT suitable for items such as glasswear, metal centerpieces, charger plates etc as the packages are not restrained in the TNT  trucks and they do slide around and have other heavier items crash into them. TNT Will not carry packages with fragile tape so we are unable to use tape this with any TNT service. There is no insurance cover or refund at all for any items damaged.
	TNT International	Fast international service to most locations. We do not ship to the USA/Canada/and some african countries. Delivery charges do not include customs duties in your own country Drivers must be able to deliver to a person or leave at your property, no gated units, apartment complexes etc. No redeliveries with this method. NOT suitable for items such as glasswear, metal centerpieces, charger plates etc. TNT Will not carry packages with fragile tape. There is no insurance cover or refund at all for any items damaged.
WAREHOUSE  PICKUP	Collection or shopping from our  distribution warehouse	We currently do not offer instore pickups or purchases  from our distribution warehouse

 

Postage Charges

Postage is calculated on whichever is greater from the actual weight or cubic volume, this is the same across all carriers.

To receive a postage quotation:

• Add the items to your cart
• Click on view cart 
• Enter your postcode and the postage pricing will update for you. 

There are times where there may be an additional postage charge required. Such times would be bulkier orders across multiple boxes or if you are ordering heavy items with soft items which cannot be packed into one box together (Mirrors & Heavy Glasswear with Silk Flowers etc).  If this occurs we will contact you to discuss the additional freight charges.

 

Delivery Time Guide

 

Once we dispatch your order from our warehouse delivery times will vary dependent on your location. 
These times below are the average times available, for AusPost add an extra day.

 

 

International Purchases

If you are an international purchaser, GST will not be applied to your invoice. We ship to most countries with the exception of the USA, Canada and some African countries. Import Duties are not included in your order costs.

We state a delivery time at checkout which is the time it takes the parcel to reach your own country. Delivery times may vary greatly due to customs intervention. We cannot be held responsible or refund on delay caused by customs delays in your own country.

Customs departments in your own country may charge a process fee, tax and import duties. These are not included in the postage price of your order.

We do not offer an insured service for loss or damaged to international locations, we do not recommend fragile items be shipped outside of Australia.

 

Insurance During Transit for Loss or Damage

PLEASE NOTE: All orders are supplied FOB, once the order leaves our warehouse no responsibility is taken for any loss or damage. 

1. If you order FRAGILE ITEMS and you do select our insured method of postage we will email you for confirmation of this decision before posting your order, this may delay our normal 24hr dispatch times

2. If you choose our insured service, a signature on delivery is require, there is a $10 excess per claim and we do require full photographic evidence of any damage. We must receive one photograph showing all damaged bases in the one photo. If multiple styles each style of glasswear in a separate photo. If you cannot provide a photograph as requested we cannot lodge your insurance claim.

3. A refund will be provided for the damaged item. We do not resend these out to you.

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  Metro Regional QLD 1-2 Days 2-5 Days NSW 1-2 Days 3-6 Days Vic 2-3 Days 4-6 Days SA 3-4 Days 5-7 Days Tas 5-7 Days 8-10 Days WA 6-8 Days 8-10 Days NT 5-8 Days 8-10 Days