Postage Information

Our dispatch warehouse operates from 6am - 2pm. Due to our location on the beautiful Sunshine Coast 1hr North of Brisbane our mail collections are earlier in the day between 8.30-9.00am and 1.00-1.30pm, this time of collection allows mail to arrive into Brisbane early in the afternoon to allow sorting and speeds up postage time by 1 business day. For larger bulkier orders, palleted deliveries or fragile items there may be delays with dispatch

Urgent Orders: For same day dispatch from our warehouse please submit your express post order before 9am Qld Time then contact us via phone with your order number. 

Australia Post Express is available at checkout for extra urgent orders, express is not available on fragile items.  

We cannot promise same day dispatch for orders received after 9am.

Postage Charges :  are calculated on the greater of the weight or cubic volume of the order which is in line with all Australian Freight Carriers. To receive a postage quotation you just need to add the items to your cart, click on view cart, enter your postcode and the postage pricing will update for you

Pickups From Warehouse:  
Pickups for website orders are no longer available however our warehouse is open to the public and you are more than welcome to come in and shop for your items then pay at checkout.

DELIVERY TIME GUIDE: Once we dispatch your order from our warehouse delivery times will vary dependent on your location. 
These times are for road freight by Aus Post, Couriers Please and Fastway (Sendle), bulky or fragile orders may take longer.

International Purchases

If you are an international purchaser, GST will not be applied to your invoice. We ship to most countries with the exception of the USA, Canada and some African countries. Import Duties are not included in your order costs. Delivery times may vary due to customs intervention.  We do not offer an insured service for loss or damaged to international locations, we do not recommend fragile items be shipped outside of Australia.

Insurance During Transit for Loss or Damage

PLEASE NOTE: All orders are supplied FOB, once the order leaves our warehouse no responsibility is taken for any loss or damage. 

We offer both insured and uninsured freight options for general & fragile items

Insurance Claim Rules:

1. If you order FRAGILE ITEMS and you do select our insured method of postage we will email you for confirmation of this descision before posting your order, this may delay our normal 24hr dispatch times
2. If you choose our insured service, a signature on delivery is require, there is a $10 excess per claim and we do require full photographic evidence of any damage. We must receive one photograph showing all damaged bases in the one photo. If multiple styles each style of glasswear in a seperate photo. If you cannot provide a photograph as requested we cannot lodge your insurance claim.

3. A refund will be provided for the damaged item. We do not resend these out to you.