How to Contact Us
As we are an internet based business the majority of our communication is done via email and live chat.
If you have a pre-purchase product enquiry: Please email us and make sure you include all the information we will need in the email along with checking the email address is correct that you have entered. You can use our contact us form, the live chart contact feature or email directly to firstname.lastname@example.org
If you needing urgent dispatch on an order: Please ensure your order is placed before 8am QLD time and express postage is chosen as the postage method to enable us to try to dispatch on the same day. Orders that are not express post will not be processed until the next business day. Please be aware that may not always be possible to process your order urgently on as at certain times of year there are a lot of urgent orders or there is another issue that is out of our hands. We ask that you do not take out your frustration on our staff if they are unable to accomodate your request. It is always best to get your orders in early just in case there are any delays in our warehouse or in transit to you.
There is an issue with an order you received or your order has not arrived: Please contact us via email for all post sale issues, our sales staff will be able to help you quickly by this method of contact. Please call or email to request to speak to sales or ask that that phone you as these post sale issue need to be handled via email only.
Our Woombye showroom facility: We have a showroom facility located in Woombye, the showroom opens seasonally during peak wedding times. Please view our showroom page for more information and accurate opening hours.
Shop 4, 18 Blackall Street, Woombye QLD 4559