Wholesale Wedding Superstore® appreciates your business and we are proud to offer you peace of mind. We go over and above the statutory consumer guarantee by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box, not a satchel or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you instead the items will be sent back to your return to sender.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, items in our sale category, veils, and jewellery.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, wax candles, led lights and charger plates
- Backdrop Curtains and other large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
- Personalised and digitally delivered products
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office, we only offer a PO Box as a return address
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund will appear in your account within 2- 7 business days after that, we do not offer exchanges.
- Returns received after 30 days from delivery to yourself will be returned to the sender at your own expense or issued a store credit, at the discretion of the Wedding Superstore team.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We do not resend items out or offer postage credits towards reordering
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
Returns due to none/late delivery etc*
Return Postage Charges**, and a restocking fee*** will apply to all returned parcels in this category. The Original Postage charges paid are not refundable, the original order cannot simply be reposted as the original postage charges have been used. If you wish to have this reposted you would need to pay the original charge and plus the return costs.
- For reason such as but not limited to an incorrect address, delivery was late, none collection, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, TNT and Aramex all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address. If you are aware of an error you will need to contact the carrier yourself to arrange the address change to avoid and additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Our products are all man-made as a result all measurements displayed on this site are approx only. There is an allowance for up to a 5% manufacturing tolerance in all displayed sizes.
COLOURS AND DYE BATCHES
Please remember we try our best to ensure photos provide an accurate representation of the colour of an item however different dye batches, different factory dye batches across different products, screen resolutions, camera setting and lighting can change the shade of an item in the picture.
We always recommend purchasing the entire amount of coloured items in one go as if you come back to purchase more there is the possibility they are a new batch and may vary slightly in colour.
PHOTOGRAPHIC REPRESENTATION OF PRODUCTS:
We strive to ensure that our products are described as accurately as possible on our website, however, we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
As always, please don’t hesitate to inquire if you have any questions about our return policies. We aim to provide you with the very best in customer service and in wholesale wedding decorations and wholesale wedding supplies so that we can be your go-to wholesale wedding supplier.