Returns Policy

Wholesale Wedding Superstore┬« appreciates your business and we are proud to offer you peace of mind. We go over and above the statutory consumer guarantee by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

  1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
  2. Complete the return form we send to you and place it inside your return parcel
  3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

 

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box, not a satchel or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you instead the items will be sent back to your return to sender.

We are unable to accept returns/refunds on the following:

  • Clearance lines, factory seconds, items in our sale category, veils, and jewellery. 
  • Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, wax candles, led lights and charger plates
  • Backdrop Curtains and other large fabric items including Aisle Runner which have been folded for postage
  • Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory. 
  • Personalised and digitally delivered products