Order Tracking

Once your order has been dispatched, you will receive a dispatch notification email that contains your.

How to Track Your Order

  • Check your email for your dispatch notification

  • Scroll down to where there is a photo of the product. On the right side of that, you will see the postage carrier and a tracking number link. Click the link to view real-time updates from the courier.  We will also send the tracking number to your via text if you entered a mobile number at checkout.

Didn’t Receive Tracking?

  • Check your junk/spam folder

  • Allow up to 24 hours after dispatch for tracking to activate

Tracking Does Not work?

This can happen when:

  • You have just received the tracking number and data has not yet transfered from our system into the carriers system, this can take up to 8 hours

  • You have entere teh details incorrectly, we recommend copy and pasting the tracking number into the carriers website. 

The tracking is not updating the parcel is still in ????

This can happen when:

  • Your parcel is in transit between depots

  • There are delays due to weather or network congestion

If your tracking has not updated for 5 days, please contact us and we’ll assist.