Order Tracking

Tracking Your Order

Once your order has been dispatched, you will receive a dispatch notification email with your carrier details and tracking number. If you entered a mobile number at checkout, we may also send tracking details by text message.

How to Track Your Order

  • Open your dispatch notification email.
  • Scroll to the product image area in the email.
  • On the right-hand side, you will see the delivery carrier and tracking number.
  • Click the tracking number link to view updates directly from the carrier.

I Just Received Tracking — Why Is It Not Working Yet?

Your dispatch notification is sent when your order has been packed and handed into the carrier collection process. Carriers do not always scan every parcel at our warehouse.

Orders are often collected in bulk cages and receive their first carrier scan once they reach the carrier depot. Please allow up to 8 hours after receiving your tracking number for the tracking to become active.

Why Does My Tracking Still Say Brisbane?

This is normal. Brisbane is a major carrier processing point for many parcels leaving our Sunshine Coast warehouse.

Once a parcel has been scanned in Brisbane, it may be loaded onto a truck, plane or train for its next destination. Tracking may not update again until it arrives at the next depot and receives another scan. Your parcel is usually moving between locations during this time.

Didn’t Receive Tracking?

  • Check your junk or spam folder.
  • Check that the email address entered at checkout was correct.
  • Tracking is sent once your order has been dispatched, so please allow time for dispatch first.
  • Log into your account on our website to view the order tracking information.

Tracking Link Not Working?

If you have just received your tracking number, allow up to 8 hours for the tracking data to transfer into the carrier’s system.

If the tracking link does not open correctly, copy and paste the tracking number directly into the carrier’s website.

Tracking Has Not Updated

It is normal for tracking to pause while a parcel is moving between depots. Updates may also be delayed by carrier scans, weather, public holidays or network congestion.

If your tracking has not updated for more than 5 business days, please contact us with your order number and we will assist.