Backorder/Preorders

What is a backorder?

From time to time, when we have an estimated arrival date for incoming stock, we will put popular products on our website on a preorder/backorder basis. This allows customers to order before the stock arrives so they can be sure they have reserved the items they need. These dates listed are actually only estimates based on the date our shipping container is booked to leave our factories.

What is the release date?

The release date is the estimated date we can release your order from our warehouse to the freight carrier. Along the way, sometimes things can and do happen that will delay the shipment's arrival. By purchasing through our preorder system, you agree that the arrival/release date is subject to change, and we cannot be held liable for goods not arriving in time for your event. If there is a delay of more than 1 week from the listed date, we will contact you with further information.

When will I receive the order? Your entire order will be dispatched once the back-ordered items have arrived in stock. We are not able to split an order and ship the in-stock items separately, as you have only paid one shipping fee.  We suggest that if you need in-stock and preorder items you place separate orders for these.

Can I receive some urgent items now and the backorder products later? Unfortunately, this cannot be done as you have only paid one shipping fee.  We suggest placing separate orders for in-stock and preorder items if you need both.

Can I cancel my preorder? Yes, that is not a problem, a standard administration fee may apply to the cancelled order

Can I change my preorder? Yes, that is not a problem; however, depending on the change, additional postage charges may apply

What can go wrong with a preorder? There are various scenarios that can go wrong when you place an order. Things such as delayed shipments, port delays, incorrect products arriving, products not arriving at all, etc. These issues are outside of our control, as we list the items based on preorders before we have seen them ourselves or have a locked-in delivery date to our warehouse.  Should an issue arise on our end, we will contact you and offer a full refund or other solution.