As of 2019, WWS has been in business 20 years. We started in the Western Suburbs of Brisbane but moved our warehouse to the Sunshine Coast in 2012. We currently operate out of a 2000m2 warehouse located in the Sunshine Coast Hinterland and have 18 staff members based both here in Australia and in China.
We do not currently offer phone support, however, we do offer prompt email support. There are a few reasons we do this. We found when we used to offer phone support the enquiries received could be quite time consuming and also the person taking the call may not have been able to assist you fully with your enquiry causing a ticket to be raised. By using email and live chat we can prioritise your enquiries and have the correct member of our team get back in touch with you giving you the correct information the first time. Our support team work remotely from all over Australia and our ticket system allows seamless transition across staff members for your enquires, this method of business helps us keep our operating costs down and then we can pass on the discounts into our pricing.
I am sorry but we are an internet based business and we do not have a system for processing phone orders. If you are local you may come into our showroom and order direct from there.
If an item is in stock the add to cart button will be available on that product. If a product is out of stock the add to cart button will be replaced with an out of stock button. Stock quantities vary if the quantity is not available that you require an error will show on the shopping cart page
Being an importer it can be hard to give accurate eta's for items until they left our factories. Some items sell out very quickly once they arrive and could be up to 12 weeks to arrive back into stock. If we do have an approx. ETA this will show in place of the add to cart button.
Very sorry these special offers are only valid from the time the notification email is sent until the end date/time on the email. We cannot apply the discount outside of those times
All prices for sales within Australia will include GST and a formal tax invoice is issued as soon as you submit your order to us. If you are purchasing from overseas GST is not included in your invoice as long as the shipping address is outside of Australia
We will happily accept the following as payment methods:
• Bank Transfer (please ensure you have your return bank account details loaded in your website account to ease in the efficiency of refunds)
In additional we also have Afterpay and Zippay which are buy now pay later style options. To view detailed information for these methods please click here
At the moment we do not offer layby however we are in the process of searching for a solution to offering a layby service
Shipping is calculated on the total weight or volume of your order depending on what is greater. To receive a shipping quote please add your items to your cart and enter your postcode, various types of postage will be displayed with the costs.
Yes, we offer various methods of express and overnight postage. The delivery time will vary depending on your location. Our shipping calculator will give you more of an idea on the time for our express services
99% of orders are posted within 24hrs of receiving your payment. The only exception is sometimes during peak season, Christmas and Easter. If we are not meeting our 24hr dispatch times a note will be placed on the top of our website to advise the current dispatch times
Large bulky multiple box orders or oversized items such as arches may take up to 48hrs after receiving payment to leavewarehouseehous.
Sorry we no longer offer order pickups
We are not able to facilitate other courier companies picking up the order. Each carrier has different requirements in regards to labelling requirements, package dimensions and pickup times and we have found this too hard to be a tedious and time-consuming process in the past.
Contact needs to be made with us within 72hrs of receiving your order by either email or live chat so we work with you on a solution to the problem. Please be aware that refunds will be issued for the item we do not resend these out, this is none negotiable. Please review our returns page for more information
From time to time when we have an estimated arrival dates we will put popular products into our website on a preorder basis. These date are actually only estimates based on the date our shipping container is booked in to leave our factories. Along the way sometime things will happen that will delay the shipment arriving. By purchasing using our preorder system you are agreeing to this and we cannot be liable for goods not arriving in time for your event.
With these items we request that you place a separate order for them and not combine the backordered items on a regular order as freight charges will need to be paid on those items once they arrive. If you do not separate your backorder there will be in a delay in getting the items to you as we will have to contact you for the additional postage payment.
Order Cancellations, Edits & Changes
Please order carefully as once an order has been confirmed and paid we may not able to cancel that if the order has already progressed through our warehouse.
If are able to process a cancellation for you 10% restocking and administration fee will be applied prior to your refund to cover any payment provider fees and the administration charges associated with the cancellation
Please order carefully as once an order has been confirmed and paid we are not able to be changed in any way.