Answers to your questions!

Basic Information

Our warehouse and showroom are located on the Beautiful Sunshine Coast an hour north of Brisbane. Our warehouse is no longer open to the public and the address is not given out for that facility

Showroom Address:

Shop 4, 18 Blackall St

Woombye

QLD 4556

 Showroom Phone: 07 5326-2735

Our showroom facility is located at Woombye where you can view products and talk face to face with our staff.  Our opening hours can vary depending on the time of year. It is always best to check our showroom information page on the link below before visiting just to be sure.

Showroom Information - Click Here

Website order pickups are also available from our showroom, please choose pickup at checkout. 

We offer our main support via email and live chat, phone support is available for product enquires but post ordering enquiries such as issues with your order and returns must be completed via live chat or email

  Customer Support Hours
Monday 8am-2pm
Tuesday 8am-2pm
Wednesday 8am-2pm
Thursday 8am-2pm
Friday 8am-2pm
Saturday Closed
Sunday & Public Holidays Closed

We are an online retailer and the best method to contact us is via online methods such as email and live chat, our internet support staff have quick access to all orders and direct access to the delivery companies to lodge missing parcel reports etc.

In saying that we welcome product enquiries via a phone as our showroom staff answer our phone lines and will be only too happy to help you with product enquiries. Please do not get annoyed if you call with a post ordering enquiry and our showroom staff refer you back to email, we are not trying to get rid of you or pass you on our showroom staff just cannot answer these sorts of enquiries as they cannot see the details to help you. 

How to Contact us:

  • For product and prepurchase enquiries, you may phone, email or live chat with us
  • For website technical support please use our email or live chat service
  • For post-purchase enquiries such as delivery delays, issues with your order we can only assist via email or live chat, our phone support is unable to help you resolve these issues 
  • For wholesale account enquiries please use our email or live chat service

Sales Enquires

As WWS is an online business we do not employ sales reps. You can contact us via email, live chat and we also offer basic phone support. Any complicated matters will be directed to email or our resolution centre for management.

  • You can log into your account at any time to check your order status. Alternatively, you can click on the link below. 

https://wholesaleweddingsuperstore.neto.com.au/_myacct/#orders

Yes, we do have order pickups available at our Woombye showroom. Please place your order via our website and choose store pickup in the checkout. Please allow 24hrs for the pickup to be ready, we will notify you via email when your order is ready to collect.

If you are ordering larger and bulky items please bear in mind our showroom is located on a busy main street with only street parking (no loading zone outside), you may have to carry your order a considerable distance to your car.

I am sorry but we are an internet based business and we do not have a system for processing phone orders. If you are local you may come into our showroom and order direct from there.

If an item is in stock the add to cart button will be available on that product. If a product is out of stock the add to cart button will be replaced with an out of stock button. Stock quantities vary if the quantity is not available that you require an error will show on the shopping cart page

Being an importer it can be hard to give accurate eta's for items until they left our factories.  Some items sell out very quickly once they arrive and could be up to 12 weeks to arrive back into stock. If we do have an approx. ETA this will show in place of the add to cart button. 

Very sorry these special offers are only valid from the time the notification email is sent until the end date/time on the email. We cannot apply the discount outside of those times

All prices for sales within Australia will include GST and a formal tax invoice is issued as soon as you submit your order to us. If you are purchasing from overseas GST is not included in your invoice as long as the shipping address is outside of Australia

Contact needs to be made with us within 72hrs of receiving your order by email. Refunds will be issued for the item we do not resend these out, this is none negotiable. Please review our returns page for more information

Payment Information

We will happily accept the following as payment methods:
• Visa
• MasterCard
• PayPal
• Bank Transfer (please ensure you have your return bank account details loaded in your website account to ease in the efficiency of refunds)

In additional we also have Afterpay and Zippay which are buy now pay later style options. To view detailed information for these methods please click here

At the moment we do not offer layby however we are in the process of searching for a solution to offering a layby service

Shipping Information

Shipping is calculated on the total weight or volume of your order depending on what is greater. To receive a shipping quote please add your items to your cart and enter your postcode, various types of postage will be displayed with the costs. 

Yes, we offer various methods of express and overnight postage. The delivery time will vary depending on your location. Our shipping calculator will give you more of an idea on the time for our express services

Once we dispatch your order from our warehouse delivery times will vary depending on your location. Below is guided to postage times from Australia Post once the order has left our warehouse, these time may vary especially during the busy Christmas period

  •   Metro Regional
    QLD 1-2 Days 2-5 Days
    NSW 1-2 Days 3-6 Days
    Vic 2-3 Days 4-6 Days
    SA 3-4 Days 5-7 Days
    Tas 5-7 Days 8-10 Days
    WA 6-8 Days 8-10 Days
    NT 5-8 Days 8-10 Days
     

We offer Australia Post as the only option PO Box, parcel lockers etc.

Couriers Please, TNT and Sendle are not permitted deliver to a PO Box. Please bear in mind in some case Australia Post are more expensive than the courier companies so if you choose to use a PO Box you may not be getting the best priced freight we can offer

We ship to most countries with the exception of the USA, Canada and some African countries. Import Duties are not included in your order costs.

A delivery time is stated at checkout which is the time it takes the parcel to reach your own country after we have dispatched the order from our warehouse. Delivery times may vary greatly due to customs intervention.  We cannot be held responsible or refund on the delay caused by customs delays in your own country.

Customs departments in your own country may charge a processing fee, tax and import duties. These are not included in the postage price of your order.

We do not offer an insured service for loss or damage to international locations, we do not recommend fragile items be shipped outside of Australia.

99% of orders are posted within 24hrs of receiving your payment. The only exception is sometimes during peak season, Christmas and Easter. If we are not meeting our 24hr dispatch times a note will be placed on the top of our website to advise the current dispatch times

Large bulky multiple box orders or oversized items such as arches may take up to 48hrs after receiving payment to leavewarehouseehous. 

Returns

We offer a 30-day peace of mind return policy.

Please review our returns page for further information. Restocking Fees do apply for all change of mind returns

We are unable to accept returns/refunds on the following:

  • Clearance lines, factory seconds, items in our sale category, veils, jewellery. 
  • Some designs in our Silk Flowers & Bouquets range
  • Fragile items such as vases, glassware, ceramics, mirrors, metal vases, wax candles and charger plates
  • Any product that has restrictions stated in the description about returns, eg must not have the packaging opened. These will be returned to you if they do not meet the terms stated.
  • Items dispatched in satchels. Refunds will only be accepted for soft none breakable items such as linen products
  • Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory. 
  • Digitally delivered products 

Contact needs to be made with us within 72hrs of receiving your order by email. Refunds will be issued for the item we do not resend these out, this is none negotiable. Please review our returns page for more information

Wholesale Enquires

Our wholesale account system has changed in Late 2019 and we are no longer offering low volume wholesale accounts. Low volume is classified as smaller orders, not regular bulk buy levels.

Any existing accounts that were approved prior to November 2019 and do not have regular ordering will be removed from our system.

Being the direct manufacturer/importer of all the items in our stock we are able to offer everyday highly competitive wholesale level pricing for all customers without the need to have an account with us. Simply add to your cart and checkout.

We do offer a bulk buy wholesale program for larger volume customers to save significantly more across our range of wedding linen, tablecloths, Chair Covers & Chair Sashes & Decorating Supplies. This program requires a $50 minimum order for each order

There are no application forms to complete for this account level, if you are a new customer to Wholesale Wedding Superstore and feel you will meet the terms for our high volume account and you have not purchased from us before please make contact via email with your business details and your expected purchase volume.

If you are an existing business trading with and are classified as a high turnover or a bulk buy customer by management, we will automatically upgrade your account if. We may contact you prior to ask you to provide your ABN and other information before we can make this change to your account. Typically, these businesses are event theming companies, hotels & function centres with high $ value and regular orders.

Backorders

From time to time when we have an  estimated arrival dates we will put popular products into our website on a preorder basis. These date are actually only estimates based on the date our shipping container is booked in to leave our factories. Along the way sometime things will happen that will delay the shipment arriving. By purchasing using our preorder system you are agreeing to this and we cannot be liable for goods not arriving in time for your event.

With these items we request that you place a separate order for them and not combine the backordered items on a regular order as freight charges will need to be paid on those items once they arrive. If you do not separate your backorder there will be in a delay in getting the items to you as we will have to contact you for the additional postage payment.

Order Cancellations, Edits & Changes

Please order carefully as once an order has been confirmed and paid we are not able to cancel, refund, change or credit that amount.  Orders quickly pass through our system to the warehouse floor and even with an immediate notice, we are still unable to cancel the order as it would be very hard to locate on our warehouse floor and stop from being sent out.

 

Please order carefully as once an order has been confirmed and paid we are not able to be changed in any way.  Orders quickly pass through our system to the warehouse floor and even with an immediate notice, we are still unable to change the order as it would be very hard to locate on our warehouse floor and stop from being sent out.

Can't find your answer? Fill out the form below and we will be in touch