Established over 20 years ago in Queensland we operated a fully stocked warehouse from the Beautiful Sunshine Coast just an hour north of Brisbane.
We offer our main support via email and live chat, phone support is available for product enquires but post ordering enquiries such as issues with your order and returns must be completed via live chat or email
|Customer Support Hours|
|Sunday & Public Holidays||Closed|
As WWS is an online business we do not employ sales reps. You can contact us via email, live chat and we also offer basic phone support. Any complicated matters will be directed to email or our resolution centre for management.
I am sorry but we are an internet based business and we do not have a system for processing phone orders. If you are local you may come into our showroom and order direct from there.
If an item is in stock the add to cart button will be available on that product. If a product is out of stock the add to cart button will be replaced with an out of stock button. Stock quantities vary if the quantity is not available that you require an error will show on the shopping cart page
Being an importer it can be hard to give accurate eta's for items until they left our factories. Some items sell out very quickly once they arrive and could be up to 12 weeks to arrive back into stock. If we do have an approx. ETA this will show in place of the add to cart button.
Very sorry these special offers are only valid from the time the notification email is sent until the end date/time on the email. We cannot apply the discount outside of those times
All prices for sales within Australia will include GST and a formal tax invoice is issued as soon as you submit your order to us. If you are purchasing from overseas GST is not included in your invoice as long as the shipping address is outside of Australia
We will happily accept the following as payment methods:
• Bank Transfer (please ensure you have your return bank account details loaded in your website account to ease in the efficiency of refunds)
In additional we also have Afterpay and Zippay which are buy now pay later style options. To view detailed information for these methods please click here
At the moment we do not offer layby however we are in the process of searching for a solution to offering a layby service
Shipping is calculated on the total weight or volume of your order depending on what is greater. To receive a shipping quote please add your items to your cart and enter your postcode, various types of postage will be displayed with the costs.
Yes, we offer various methods of express and overnight postage. The delivery time will vary depending on your location. Our shipping calculator will give you more of an idea on the time for our express services
99% of orders are posted within 24hrs of receiving your payment. The only exception is sometimes during peak season, Christmas and Easter. If we are not meeting our 24hr dispatch times a note will be placed on the top of our website to advise the current dispatch times
Large bulky multiple box orders or oversized items such as arches may take up to 48hrs after receiving payment to leavewarehouseehous.
Contact needs to be made with us within 72hrs of receiving your order by either email or live chat so we work with you on a solution to the problem. Please be aware that refunds will be issued for the item we do not resend these out, this is none negotiable. Please review our returns page for more information
From time to time when we have an estimated arrival dates we will put popular products into our website on a preorder basis. These date are actually only estimates based on the date our shipping container is booked in to leave our factories. Along the way sometime things will happen that will delay the shipment arriving. By purchasing using our preorder system you are agreeing to this and we cannot be liable for goods not arriving in time for your event.
With these items we request that you place a separate order for them and not combine the backordered items on a regular order as freight charges will need to be paid on those items once they arrive. If you do not separate your backorder there will be in a delay in getting the items to you as we will have to contact you for the additional postage payment.
Order Cancellations, Edits & Changes
Please order carefully as once an order has been confirmed and paid we are not able to cancel, refund, change or credit that amount. Orders quickly pass through our system to the warehouse floor and even with an immediate notice, we are still unable to cancel the order as it would be very hard to locate on our warehouse floor and stop from being sent out.
Please order carefully as once an order has been confirmed and paid we are not able to be changed in any way. Orders quickly pass through our system to the warehouse floor and even with an immediate notice, we are still unable to change the order as it would be very hard to locate on our warehouse floor and stop from being sent out.