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FAQs

Basic Information

We are located on the Beautiful Sunshine Coast and hour north of Brisbane. 

93 Enterprise St 

Kunda Park

QLD 4556

Because we are a warehouse facility not a retail shop we are not open to the public (including wholesale customers) for instore shopping, customer service or product viewing. All orders must be placed on line. 

Our warehouse packs and dispatches orders between the hours of 6am and 2pm Monday to Friday, order cutoff for same day postage is 8am. Our customer service hours are Listed below.

  Email & Phone Support
Monday 8am-2pm
Tuesday 8am-2pm
Wednesday 8am-2pm
Thursday 8am-2pm
Friday 8am-2pm
Saturday Closed
Sunday & Public Holidays Closed

Shipping Information

Shipping is calculated on the total weight or volume of your order depending on what is greater. To receive a shipping quote please add your items to your cart and enter your postcode, various types of postage will be displayed with the costs. 

Backorders

From time to time when we have an  estimated arrival dates we will put popular products into our website on a preorder basis. These date are actually only estimates based on the date our shipping container is booked in to leave our factories. Along the way sometime things will happen that will delay the shipment arriving. By purchasing using our preorder system you are agreeing to this and we cannot be liable for goods not arriving in time for your event.

With these items we request that you place a separate order for them and not combine the backordered items on a regular order as freight charges will need to be paid on those items once they arrive. If you do not separate your backorder there will be in a delay in getting the items to you as we will have to contact you for the additional postage payment.

Sales Enquires

As WWS is an online business we do not employ sales reps. You can contact us via email, live chat and we also offer basic phone support. Any complicated matters will be directed to email or our resolution centre for management.

Wholesale Enquires

To create a wholesale account please ensure that you have a Valid ABN and have a fully registered business recorded with ASIC. We accept applications from Sole Traders, Partnerships, PTY LTD companies as long as you are not trading in your own name and can provide an ABN and Registered trading name

https://wholesaleweddingsuperstore.neto.com.au/_myacct/wholesaleregister

If you are trading in your own name or your business is not part of the wedding, event or giftware industry we will not accept your application for discounted wholesale pricing. You will need to place orders via our discounted retail pricing on the website instead. eg: Your husband is an electrician and you sign up for wholesale with his ABN and trading name we will not accept that.

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